Cloud Services IT Security

Red Flags: How to Spot a Business Email Compromise Scam

Simplicity and high returns—these sum up why Business Email Compromise schemes are attractive to cybercriminals. True enough, this attack vector has been greatly exploited, as evidenced by the amount of money that victims lost to it in 2016. According to a report by the FBI released in May 2016, victims lost $3 billion to BEC scams. In 2017, we predict that BEC will remain a prominent threat and will be used in more targeted scams.

One of the types of BEC scams is CEO fraud, wherein the perpetrators spoof or hack into the e-mail of an organization’s executive in order to initiate a fund transfer to their own accounts. While, it’s not technically sophisticated, organizations should step up their defenses against this type of scheme, and one of the ways is being able to identify the signs that an e-mail message is being used in CEO fraud. Here’s what you should watch out for to keep the threat at bay:


A spoofed sender domain

CEO fraudsters usually register a domain similar to its target. If the target e-mail is, a scammer may use a variation such as or slightly change the spelling into

An urgent e-mail subject requesting immediate fund transfers

Based on our detections, BEC scams typically use subject lines that imply urgency regarding payment inquiries or fund transfers such as:

  • Payment  – Important
  • Payment Notice
  • Process Payment
  • Quick Request
  • Fund Payment Reminder
  • Wire Transfer Request
  • Bank Transfer Enquiry

Position of the e-mail sender

Cybercriminals employing CEO fraud typically pose as someone influential in an organization. Based on our data, e-mails used in BEC usually appear as if they came from the Founder and President, COO, CEO, and Chief Executive.

Body of the E-mail

In CEO fraud, scammers make it appear as if the fund transfer is urgently needed and should be executed as soon as possible. In addition, pay attention to e-mails asking for fund or wire transfers to an account that’s different from ones normally used for that specific transaction.

A message may appear out of place or it may be timely as BEC scammers use social engineering tactics in order to create believable messages, hoping to persuade victims to just act on the supposed request without verifying it. That’s why it’s always important to err on the side of caution, especially when corresponding over e-mail regarding matters involving funds, payments, transfers, and other crucial information.

BEC Safety Tips

While these red flags seem obvious, in most cases, they are harder to identify. BEC perpetrators design emails to be as realistic as possible. For instance, email domains may be spoofed to mimic the ones used by the target organization or those used by legitimate companies. Scammers also use social engineering and other information gathering methods to be more familiar with the ins and outs of an organization.

Aside from being on the lookout for these signs, here are tips on how you can further protect your organization from BEC:

  • Always verify. It always pays to confirm details with the parties involved, especially when it comes to messages that involve fund transfers. It’s also important to note that some BEC schemes are employed using a hacked account, which further stresses the need for protocols that include verification other than email. Non-email methods may include communicating via phone, text messaging, and chat programs or applications.
  • Instead of clicking on Reply, use the Forward feature and type in or select from your contacts list the e-mail address of the person you’re replying to. This is to ensure that you are not replying to a spoofed address.
  • Have mail security solutions in place. The tricky part with e-mails used in BEC scams is they don’t necessarily carry a malicious payload. With that being said, it’s advisable to go for solutions that not only detect dangerous attachments but also have social engineering correlations and a context-aware approach to email detections.

The naked eye can only do so much in trying to spot a BEC e-mail, and having email security solutions can help greatly in thwarting BEC schemes.

Credit: Trend Micro


What are the benefits of Microsoft 365 for your business

Are you aware of all the benefits of Microsoft 365 productivity tools? If not, don’t worry. You are not alone.

According to a report, most businesses use only 20% of all the features included in the latest version of Microsoft 365, formerly known as Office 365.

Microsoft Office 365 is an office suite of cloud-based solutions designed for all business sizes including small businesses, SMEs, and enterprises.

If you’re still using traditional on-premises infrastructure or considering a transition to a new software and productivity solution, it’s time to switch.

But what are all the benefits of Microsoft 365 and what makes it the better modern technology choice compared to its competitors?

In our blog post, we are going to discuss some compelling reasons why Microsoft Office 365 is the best cloud-powered productivity platform.

Before we discuss the benefits of Microsoft 365, let’s look at some of its cool features, which will help you in decision-making as per your business needs.



What are the Features of Microsoft 365?

Here are some of the latest features of Microsoft 365 that you must know:

1. Office Applications

MS365 Office Applications

Source: Microsoft


Microsoft 365 is a bundle of cloud-based services, which gives you access to the latest versions of various productivity tools and office apps such as Microsoft Word, Excel, PowerPoint, Microsoft Teams, Outlook, Loop, and OneNote, all from a single platform.

Having all these tools in one place is essential for creating documents, spreadsheets, presentations, editing files with Office online, instant messaging and online meetings, managing email, and organising notes.


2. Storage and File Sharing

one drive cloud storage

Source: Microsoft


With OneDrive cloud storage for business, the user gets 1 TB of secure OneDrive storage where they can store, sync, and share files across devices.

OneDrive allows for easy collaboration on documents, enabling multiple users to work on the same files stored simultaneously, and offering the latest tools to manage user access  (restrict access or remove users) and track changes in real-time.


3. Email and Calendar

outlook 365

Source: Microsoft

Microsoft 365 offers professional email hosting through Outlook, along with a calendar feature for managing appointments, online meetings, and events.

Outlook includes advanced email management tools, spam filtering, and integration with other Microsoft services.

4. Microsoft Teams

MS365 teams-illustration

Source: Microsoft


Microsoft Teams acts as a collaboration platform that combines all the tools which allow you to chat, do video calls, schedule meetings, can allow sharing documents within your teams and with multiple people across the business.

It provides a centralised hub for communication and collaboration, enabling teams to work together seamlessly regardless of their location.


5. Microsoft SharePoint and Exchange Online

MS SharePoint online

Source: Microsoft


SharePoint Online is a web-based platform for creating intranet sites, document management, and collaboration.

It allows teams to share and manage content, build custom workflows, and create interactive dashboards to organise and access information efficiently.


6. Data Security

MS365 data security

Source: Microsoft

Microsoft 365 includes built-in robust security features like two-factor authentication to protect sensitive information and safeguard against cyber threats like malicious links.

This includes advanced threat protection, data encryption, identity and access management, mobile device management, and compliance tools to help businesses meet regulatory requirements.

For individuals, Microsoft Defender keeps your data secure with identity monitoring, risk alerts and expert guidance.


7. Business Intelligence

MS PowerBI overview

Source: Microsoft

Microsoft 365 offers business intelligence tools such as Power BI for analysing data, creating interactive reports and dashboards, and gaining insights into business performance.

It integrates with other Microsoft services to provide a comprehensive solution for data visualisation and analytics.

8. Microsoft Forms

MS forms overview

Source: Microsoft

Microsoft 365 includes Forms which is a survey and data collection tool that allows users to create custom forms, quizzes, and polls to gather feedback, conduct surveys, and collect data from respondents. It provides built-in analytics to analyse responses and generate reports.


9. Microsoft Planner


Source: Microsoft

Planner is a task management tool that helps teams organise and track their work, assign tasks, set deadlines, and collaborate on projects.

It provides a visual overview of tasks and progress, making it easy to prioritise and manage workloads.


10. Yammer


Source: Microsoft

Yammer is a social networking platform designed for the enterprise, enabling employees to connect and collaborate across teams and departments. It provides a space for open communication, knowledge sharing, and community building within organisations.


11. Copilot for Microsoft 365


Source: Microsoft

Microsoft Copilot for Microsoft 365 is an innovative AI tool that harnesses the power of large language models (LLMs), working hand in hand with your data stored within the Microsoft Graph and Microsoft 365 suite of applications.

By leveraging advanced language models and accessing data, Microsoft Copilot boosts your effectiveness within the Microsoft 365 ecosystem, serving as a powerful tool for users seeking to increase productivity.


12. Microsoft Loop

ms loop

Source: Microsoft

Microsoft Loop introduces a new productivity solution that unites teams, content, and tasks across different tools and devices.

It integrates a robust and adaptable canvas with portable elements that effortlessly transition and remain synchronised across applications. This enables teams to effectively collaborate, plan, and create together.


Now, let’s dig deeper into the benefits of Microsoft 365.

What are the benefits of Microsoft 365?

Here are 8 reasons why you should switch to Microsoft 365 for your business:

1. Accessibility and Collaboration

One of the most significant benefits of Microsoft 365 is its accessibility. As a cloud-based software, you can access to co-authoring documents, edit documents, emails, and software applications from anywhere and anytime with the Office suite for mobile apps.

All you need is an internet connection. This flexibility is particularly beneficial if you need to collaborate with your remote employees, all you need is authorised access to your workspace. They can access everything they need, regardless of your employees’ mobile devices.

Office 365 comes with various collaboration tools, such as Exchange Online, SharePoint, OneDrive, and Teams, making it easy for other team members to collaborate on projects, share information, and communicate in real time.

The co-authoring feature allows multiple users to work on the same document simultaneously, making it easier to collaborate on projects without worrying about version control.

2. Scalability and Flexibility

With Office 365, you can easily scale your business by adding or removing users as needed. The subscription-based pricing model allows you to choose the right solution that meets your specific needs and budget.

As your business grows, you can easily upgrade to a more comprehensive plan without incurring any additional expenses for hardware or software installation.

Additionally, Office 365 offers various plans tailored to meet the needs of businesses of all sizes, from small businesses to large enterprises.

You can mix and match different plans to suit the individual requirements of various departments or teams within your organisation, ensuring everyone has access to the right tools and resources.

3. Data Security and Compliance

Microsoft 365 uses robust security measures like advanced encryption techniques, data loss prevention, threat detection and multi-factor authentication to prevent unauthorised access to your data.

Moreover, the platform is continuously monitored for any potential threats, and Microsoft deploys regular updates to address any vulnerabilities.

Microsoft also ensures that your data is stored in compliance with various industry regulations and standards, such as the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and the Family Educational Rights and Privacy Act (FERPA).

Regular audits and certifications help maintain transparency and customer satisfaction.


4. Automatic Updates and Maintenance

Microsoft 365 eliminates the need for manual software updates and maintenance. As a cloud-based platform, all the latest version updates, patches, and new features are automatically rolled out without any intervention from the user.

This means you can always get automatic upgrades and access the most up-to-date software without worrying about compatibility issues or downtime during updates just by having a good internet connection.

The automatic update feature also translates to cost savings, as you no longer need to invest in IT staff to manage software updates and maintenance.

5. Integration with Other Microsoft Products and Services

One of the key benefits of Microsoft Office 365 is its seamless integration with other Microsoft products and services.

Whether you’re using Power BI for data analysis, Dynamics 365 for customer relationship management, or Azure for cloud computing, Office 365 can easily integrate with these services, providing a unified and cohesive experience for users.


This integration not only improves productivity but also simplifies the management of various services, as you can manage everything from a single dashboard.

6. Cloud Storage with 1 TB of OneDrive storage

Another big advantage of Microsoft 365 is data storage through OneDrive, which allows you to store and access files securely from anywhere.

This eliminates the need to rely solely on local storage solutions and ensures that documents are always up-to-date just by having a secured internet connection.

7. Subscription-based model for Cost-Effectiveness

The next key benefit of Microsoft 365 is its subscription-based service model, which can be more cost-effective for businesses compared to purchasing individual software licenses.

Microsoft 365 can help you by providing access to all tools and services at a single subscription plan. You can choose the subscription plan that best fits your business needs and budget from the range of Microsoft 365 plans.

Furthermore, the cloud-based nature of Microsoft 365 means there’s no need for expensive on-premises infrastructure, reducing overall IT costs.

Plus, with the ability to scale your subscription up or down as your business grows or changes, you’ll only ever pay for what you need for all the apps.

8. Copilot for Microsoft 365 for enhanced productivity

One of the key advantages of Microsoft 365 is the addition of Copilot, a productivity tool that can enhance your employees’ productivity at no extra cost.

Copilot is readily available for use in Microsoft Word, Excel, PowerPoint, Microsoft Teams, Outlook, Microsoft Loop, Microsoft Edge and Copilot formerly Bing Chat Enterprise all of which are included in your Microsoft 365 package.

Moreover, Copilot boasts advanced security features that ensure optimal data loss prevention. You can rest assured that Microsoft does not track any of your business data.


Is Microsoft 365 worth paying for?

Yes absolutely, Microsoft is worth paying for several reasons such as you can get the latest features and security updates, collaborate with teams anywhere and increase productivity and flexibility for your business.

The subscription model of Microsoft 365 provides you with regular updates and ensures you access to the updated features and security patches.

Additionally, with the cloud-based services of Microsoft 365, you can seamlessly collaborate and enhance employee experience by working remotely, which increases productivity and flexibility.


Ultimately, for many businesses, the convenience, reliability, and full suite of tools offered by Microsoft 365 can justify the investment.

Why should I switch to Microsoft 365?

Making the switch to Microsoft 365 can have a significant positive impact on your organisation’s productivity, seamless collaboration, and overall efficiency.

With its cloud-based accessibility, productivity tools, device security policies, advanced security features, regular updates, advanced threat analytics, and cost savings subscription model, Microsoft 365 is the ideal solution for modern work businesses looking to stay competitive in today’s fast-paced digital landscape.

Don’t miss out on the opportunity to empower your employee experience and streamline your business operations – subscribe to Microsoft Office 365 today.

How Can Castle Help Your Business?

Are you searching for the best Microsoft product consultants for your business? At Castle Computers, we offer premium cloud transformation services and technical support tailored to your business needs.

We comprehend the requirements of businesses and device-all-encompassing solutions to ensure your technology remains secure, up-to-date, and advantageous, giving you a competitive edge.

Contact us today and let us assist you in achieving success with these benefits of Microsoft 365.


6 Things to check if your expericence slow PC Performance

1.Resource Utilization: Before reaching out to IT support, check your PC’s resource utilization. Open the Task Manager (Ctrl + Shift + Esc) to review CPU, memory, disk, and network usage. Unusually high percentages may indicate resource-intensive applications or processes causing the slowdown.

Take a screenshot of your task manager performance screen – Especially when you are experiencing slow performance.

2.Background Processes and Startup Programs: Evaluate the list of background processes and startup programs. Unnecessary or suspicious applications running in the background or launching at startup can significantly impact performance. Disable or uninstall programs that are not essential for your daily tasks.

Type Startup into the Windows Search Bar and click on”startupApps”

3.Storage Space: Ensure that your PC has sufficient free storage space on the primary drive. Running low on disk space can hinder performance. Delete unnecessary files or move them to an external drive. Or uninstalling any unneeded applications. Also, consider using disk cleanup tools to streamline storage.

Type Storage Setting into the Windows Search bar  and click on it

You will see a temporary file listed, click on this to remove temporary files

4.Malware and Antivirus Scan: Perform a thorough malware and antivirus scan on your PC. Malicious software can silently operate in the background, consuming resources and slowing down your system.

Check for the Red Icon at the bottom right corner of your screen. Right Click you will see a scan option in the console

More information here



5.Driver Updates: Outdated or incompatible device drivers can contribute to performance issues. Check for updates for your graphics card, network adapter, and other essential components. Updating drivers can enhance compatibility and improve overall system performance.

For Nvidia Cards you can get the latest drivers here


How can I find out which graphics card I have in my PC?

Autodesk is a graphics-heavy program. Knowing your graphics card can help you troubleshoot odd visual behaviours or recommend a good-performing card to other users. The easiest way to find your graphics card is to run the DirectX Diagnostic Tool:


  1. Click Start.
  2. On the Start menu, click Run.
  3. In the Open box, type “dxdiag” (without the quotation marks), and then click OK.
  4. The DirectX Diagnostic Tool opens. Click the Display tab.
  5. On the Display tab, information about your graphics card is shown in the Device section. You can see the name of your card, as well as how much video memory it has.

If you’re experiencing odd visual behaviour in AutoCAD, our Blurring/distorted images this may help you understand and resolve the problem

6.Windows Updates: Outdated Windows PC that have not been updated to the latest version and patchs can also be a problem

Type Windows Updates into the Windows Searchbar

Install any Updates and Feature Update if these are available


Mastering Microsoft Outlook with Office 365: Pro Tips for Sharing Information and Sending Emails from Different Accounts

Microsoft Outlook, a cornerstone of the Office 365 suite, is a versatile and powerful tool that extends far beyond mere email. It’s your personal organizer, communication hub, and a productivity powerhouse. In this blog, we’ll uncover the best strategies to harness Outlook’s capabilities for sharing information and sending emails from different accounts, all while focusing on best practices for shared mailboxes. So, let’s get started on our journey to Outlook mastery.

1. Sending Email from Different Accounts

Outlook simplifies managing multiple email accounts by allowing you to send emails from different accounts within the same application. Here’s how to do it:

Composing an Email from a Different Account:

  • Open a new email by clicking “New Email.”
  • In the “From” field, you’ll see a dropdown arrow. Click it to select the account you want to send the email from.
  • Compose and send your email as if it’s from that specific account.

2. Sharing Information with Others

Outlook’s collaboration features are invaluable when you need to share information, calendars, and documents with colleagues or teammates. Let’s take a look at how to do this effectively:

Sharing Calendars:

  • Click the “Calendar” tab in Outlook.
  • Right-click on your calendar and choose “Share” > “Calendar Permissions.”
  • Select the person you want to share your calendar with and customize their permissions.
  • Click “Send” to invite them to view your calendar.

Sharing Documents:

  • Use OneDrive or SharePoint to store documents in a location that’s accessible to your team.
  • In an email, click the “Attach File” option, and you can select documents directly from your cloud storage.
  • Share a link to the document, allowing recipients to access it with the proper permissions.

3. Best Practices for Shared Mailboxes

Shared mailboxes are a feature designed for teamwork, making it easier for multiple users to manage incoming emails. Here are some best practices for using shared mailboxes effectively:

Accessing a Shared Mailbox:

  • Your Office 365 administrator can grant you access to a shared mailbox. Once granted access, it will appear in your folder list.
  • You can also add it to your folder list manually by going to “File” > “Add Account” and entering the shared mailbox’s email address.

Managing Emails in a Shared Mailbox:

  • When working within a shared mailbox, categorize, and flag emails to stay organized. You can also use filters and rules to automate email processing.
  • Utilize the “Reply” or “Forward” options in the shared mailbox to respond to emails as a team.

Archiving and Retention:

  • Establish an email retention policy for shared mailboxes to ensure that old emails are archived or deleted according to your organization’s policies.

Stay Consistent with Filing:

  • Encourage all team members to follow the same email filing and tagging system within the shared mailbox. Consistency is key to efficient email management.

In conclusion, Microsoft Outlook in Office 365 is a robust platform for sharing information and managing email accounts. By following these tips and best practices, you’ll streamline your workflow and collaboration efforts, making the most out of this versatile tool. From sending emails from different accounts to effectively sharing information with colleagues, Outlook equips you for productivity and teamwork like no other. So, start implementing these strategies today, and become an Outlook pro!


Unlocking the Digital Treasure Chest: The Magic of Password Managers

Ah, the modern age – where technology has granted us access to a treasure trove of information and online experiences. From streaming our favorite movies to shopping for that pair of shoes we’ve had our eye on, the digital world is our oyster. But, there’s a catch: every virtual door comes with a lock, and those locks, my friends, are called passwords!

In a world where even our pets have Instagram accounts (well, some of them do), managing passwords can become quite the circus act. But fear not, because we’ve got the backstage pass to the greatest show on the web: password managers! Strap in, folks, as we take you on a rollercoaster ride through the colorful world of these digital doormen.

1. Password Managers: The Unforgettable Memory Masters

Let’s face it, folks – we’ve all been there. That moment when you realize you’ve forgotten yet another password. Your brain resembles a sieve, and you’re left desperately trying to recall whether your first pet’s name was Mr. Whiskers or Sir Fluffington. With a password manager, you can finally let your brain off the hook. These nifty apps remember your passwords so you don’t have to! So, now you can spend less time on forgetful trips down memory lane and more time doing what you love online.

2. Fingerprint? Facial Recognition? Bah, We’ve Got Master Passwords!

Remember when you could only access secret lairs in spy movies with a retinal scan or fingerprint? Well, guess what? Password managers have upped the ante. They use a master password, and suddenly, you’re the secret agent of your own digital life! Just remember to make your master password a tough nut to crack – using “password123” just won’t cut it.

3. The Quest for the Holy Grail: Strong, Unique Passwords

We all know that using “123456” or “password” as your password is as secure as a cardboard lock on a bank vault. Password managers whip up strong, unique passwords for each of your accounts. Say goodbye to easily guessable passwords and hello to cryptographic, alphanumeric masterpieces that only a computer could create. Plus, you don’t have to worry about remembering them all – the password manager does it for you!

4. Cross-Platform Magic

Password managers don’t discriminate when it comes to your devices. They work seamlessly across your computer, smartphone, and tablet. It’s like having your own magical wizard who can unlock any door in any realm!

5. Autofilming, Not Auto-tuning

Have you ever autotuned your password? If so, we’re impressed – and a little worried. With a password manager, you don’t have to do that anymore. They can automatically fill in your login credentials for you, ensuring you never have to sing your passwords again.

6. Less Stress, More Security

Remembering a multitude of strong, unique passwords for all your online accounts is like juggling flaming torches while riding a unicycle on a tightrope above a pool of hungry crocodiles. Password managers make it all a lot less stressful. You can rest easy, knowing your accounts are safe and sound with ironclad passwords.

7. The Great Synchronization Show

Password managers offer synchronization, so your passwords travel with you wherever you go. Whether you’re traveling to a remote island or simply from your home office to the living room couch, your passwords are there, waiting to unlock your virtual adventures.

In conclusion, password managers are like your trusted digital butler, ensuring your online experiences are secure, stress-free, and downright enjoyable. They transform the treacherous world of passwords into a whimsical, organized circus that you’ll want to visit time and time again. So, give one a try and embark on a magical journey through the digital realm, where every door opens with a wave of your master password.


Enhancing Small Business Technologies with AI: Simple Tools for SME Improvement

Small and medium-sized enterprises (SMEs) are increasingly turning to innovative technologies to streamline operations, improve efficiency, and stay competitive. One of the most transformative technologies in recent times is Artificial Intelligence (AI). While AI might sound complex and futuristic, there are numerous simple AI-powered tools that can significantly enhance SMEs’ operations and growth potential.

The Power of AI for SMEs

Artificial Intelligence involves the development of computer systems that can perform tasks that typically require human intelligence, such as problem-solving, decision-making, language understanding, and visual perception. For SMEs, integrating AI can have a profound impact in various areas:

  1. Customer Interaction: Chatbots powered by AI can handle customer inquiries, providing quick and accurate responses 24/7, improving customer satisfaction, and saving time and resources.
  2. Data Analysis: AI tools can analyze large volumes of data quickly, helping SMEs to make informed decisions and uncover insights that might have otherwise gone unnoticed.
  3. Personalized Marketing: AI algorithms can analyze customer preferences and behaviors to create targeted marketing campaigns, increasing the chances of conversion.
  4. Inventory Management: AI can predict demand patterns and optimize inventory levels, reducing excess stock and minimizing shortages.
  5. Financial Analysis: AI-powered software can assist in analyzing financial data, detecting anomalies, and suggesting cost-saving measures.
  6. Process Automation: Repetitive tasks can be automated through AI, freeing up employees’ time for more strategic activities.

Simple AI Tools for SMEs

  1. Chatbots: Tools like Chatfuel and Tars allow SMEs to create AI-powered chatbots that can handle customer queries, offer product recommendations, and even process orders.
  2. Customer Insights: Platforms like Segment enable businesses to gather, manage, and analyze customer data to better understand their target audience.
  3. Email Marketing: AI-powered email marketing platforms like Phrasee help SMEs create engaging email content that resonates with subscribers.
  4. Sales Forecasting: Tools like Rekener use AI to predict sales trends, aiding SMEs in making more accurate revenue projections.
  5. Social Media Management: AI tools like Hootsuite can schedule posts, analyze engagement, and suggest content strategies for SMEs’ social media accounts.
  6. Expense Management: Apps like Rydoo use AI to streamline expense reporting, making it easier for SMEs to manage their finances.
  7. Cybersecurity: AI-powered tools such as Darktrace can detect and respond to cyber threats in real time, safeguarding sensitive business data.
  8. Language Translation: Services like Google Cloud Translation can help SMEs communicate with a global audience by instantly translating content.

Embracing the Future Today

While the idea of integrating AI into small business technologies might seem daunting, it doesn’t have to be. The tools mentioned above are designed with user-friendliness in mind, allowing even non-tech-savvy SME owners to harness the power of AI.

As technology continues to evolve, AI is becoming increasingly accessible, affordable, and essential for SMEs aiming to thrive in a digitally-driven world. By embracing these simple AI tools, SMEs can streamline their operations, enhance customer experiences, and position themselves for growth in an ever-competitive market. It’s not about replacing human expertise, but rather about augmenting it with the capabilities of AI to create a brighter, more efficient future for small businesses.


Embracing the Benefits of VOIP: Revolutionizing Communication

In an increasingly digital world, traditional phone systems are giving way to more innovative solutions. Voice over Internet Protocol (VOIP) has emerged as a powerful alternative, offering numerous advantages for businesses and individuals alike. This blog post will explore the benefits of VOIP over traditional phone systems, with a specific focus on the Irish market. Furthermore, we will delve into the compliance aspect and highlight the impressive features of a leading VOIP provider in Ireland.

  1. Cost Savings: One of the primary benefits of VOIP is its cost-effectiveness. Traditional phone systems require significant investment in hardware, maintenance, and phone lines. In contrast, VOIP operates over the internet, eliminating the need for costly infrastructure. With VOIP, businesses can make long-distance and international calls at significantly lower rates, ultimately reducing their communication expenses.
  2. Flexibility and Mobility: VOIP provides unparalleled flexibility and mobility for businesses. With traditional phone systems, you are tied to your physical location. VOIP, on the other hand, enables you to make and receive calls from any device connected to the internet, whether it’s a laptop, smartphone, or tablet. This mobility allows businesses to expand their reach and maintain communication channels even when on the move.
  3. Advanced Features: Speak with us about a range of impressive features that enhance communication efficiency. These features include call forwarding, auto-attendant, voicemail-to-email transcription, call recording, video conferencing, and more. This extensive feature set empowers businesses to streamline their operations, improve customer service, and increase productivity.
  4. Scalability: Traditional phone systems often require substantial upfront investments and additional infrastructure when scaling up or down. With VOIP, scalability is seamless and hassle-free. Whether you need to add new lines or reduce your communication capacity, VOIP allows you to scale your system effortlessly, accommodating your business’s evolving needs.
  5. Reliability and Disaster Recovery: VOIP systems provide enhanced reliability and robust disaster recovery capabilities. Traditional phone lines can be susceptible to outages, resulting in a complete loss of communication. However, with VOIP, calls can be easily redirected to alternative devices or locations, ensuring uninterrupted communication even during unforeseen circumstances. This resilience is particularly valuable for businesses in Ireland, where unpredictable weather conditions can impact traditional phone systems.
  6. Compliance: Compliance is a critical consideration for businesses in various industries, especially in Ireland. Our VOIP solution prioritizes compliance with industry standards, ensuring that businesses meet their regulatory obligations. From data protection and privacy to call recording and retention requirements, our compliance features provide peace of mind for businesses operating in Ireland.

As technology continues to evolve, the benefits of VOIP over traditional phone systems become increasingly apparent. The Irish market can embrace the cost savings, flexibility, advanced features, scalability, reliability, and compliance advantages offered by VOIP. By partnering with us, businesses in Ireland can revolutionize their communication infrastructure, boosting productivity, efficiency, and customer satisfaction.

Make the switch to VOIP today and experience the transformative power of modern communication in the dynamic Irish market.

Cloud Services

Office 365 in 2023: New Features to Enhance Productivity, Collaboration, and Security

Office 365 has been a go-to productivity suite for millions of people worldwide. It offers an array of features that make everyday tasks such as document creation, email management, and scheduling appointments much easier. As technology continues to advance, Microsoft is always looking for ways to improve its product, and 2023 is no exception. Here are some of the new features coming to Office 365 in 2023.

  1. Enhanced Collaboration Tools Office 365 has always been known for its collaborative features, but Microsoft is taking it up a notch with the introduction of new and improved tools. Users will now have the ability to co-author documents in real time, make comments, and provide feedback to their colleagues. The enhanced collaboration tools are designed to streamline communication and increase productivity.
  2. Improved Security Features Security is a top priority for businesses, and Microsoft is addressing this concern by introducing new security features. One of the new features is the ability to restrict access to files and folders based on user roles, which is particularly useful in organizations with multiple departments. Additionally, Office 365 will offer more granular control over user permissions to minimize the risk of data breaches.
  3. AI-Assisted Productivity Tools Artificial intelligence (AI) is becoming increasingly prevalent in modern-day applications, and Office 365 is no exception. Microsoft is integrating AI-assisted productivity tools such as Cortana and Microsoft Graph into Office 365. These tools will help users automate repetitive tasks, manage their schedules, and find relevant information faster.
  4. New Data Management Capabilities Microsoft is adding new data management capabilities to Office 365 to make it easier to work with data. These features include improved data visualization tools, advanced data analysis capabilities, and a new data insights service. These tools are designed to help users extract meaningful insights from their data and make informed business decisions.
  5. Enhanced Mobile Experience Office 365 has always been available on mobile devices, but Microsoft is making significant improvements to the mobile experience. The company is introducing a new mobile app that will combine all Office 365 applications into a single, easy-to-use interface. Additionally, the new app will feature improved touch and gesture controls to make it easier to use on mobile devices.

Microsoft is continuously improving Office 365 to meet the changing needs of businesses and individuals. The new features coming in 2023 will make it easier to collaborate, increase security, boost productivity, manage data, and work on mobile devices. These features will undoubtedly enhance the overall user experience and make Office 365 an even more powerful productivity suite.

Cloud Services Security

Common security issues from fake emails

CEO Fraud Scams and Invoice Redirect Scams are two common types of cyber scams that have been on the rise in recent years. These scams can be particularly damaging to businesses, as they can result in significant financial losses. In this blog post, we will discuss these scams in more detail and provide tips on how to prevent them, specifically in the European or Irish market.

CEO Fraud Scams: CEO Fraud Scams, also known as Business Email Compromise (BEC) scams, involve criminals impersonating a CEO or another senior executive of a company to trick employees into making fraudulent payments. These scams can take many forms, including fake invoice requests, requests for wire transfers, or requests for employee payroll information.

To prevent CEO Fraud Scams in the European or Irish market, businesses should:

  • Train employees: Educate your employees on the dangers of these scams and how to identify them. Teach them to verify requests through a separate channel before making any payments.
  • Implement strict verification procedures: Implement strict verification procedures for all payment requests, including requiring multiple levels of approval and verification by phone or in person.
  • Limit access to sensitive information: Limit access to sensitive information, such as employee payroll information and financial records, to only those who need it to perform their job duties.

Invoice Redirect Scams: Invoice Redirect Scams involve criminals impersonating a supplier or vendor and sending a fake invoice to a business, requesting payment to a different bank account. These scams can be particularly effective as they appear to be legitimate and often use realistic-looking logos and branding.

To prevent Invoice Redirect Scams in the European or Irish market, businesses should:

  • Verify all payment requests: Before making any payments, verify the authenticity of the invoice and the payment instructions by contacting the supplier or vendor directly using a known phone number or email address.
  • Implement two-factor authentication: Implement two-factor authentication for all online payments, requiring an additional verification step to prevent unauthorized access to payment systems.
  • Monitor financial accounts: Regularly monitor your business’s financial accounts for any suspicious activity, such as unauthorized payments or transfers.

In conclusion, CEO Fraud Scams and Invoice Redirect Scams are two common types of cyber scams that businesses in the European or Irish market should be aware of. By implementing the prevention tips outlined in this blog post, businesses can protect themselves from these scams and prevent financial losses. Remember to stay vigilant, educate your employees, and verify all payment requests to keep your business safe.


Secure Your Data: Why Backing Up Office 365 is Crucial for Businesses

In today’s digital age, data has become an integral part of our lives, both personal and professional. With businesses relying heavily on cloud-based services such as Office 365 for their day-to-day operations, it has become crucial to ensure that their data is secure and backed up. In this blog post, we’ll be discussing the importance of backing up Office 365 and some of its key benefits.

Why is backing up Office 365 important?

Office 365 is a cloud-based service that provides users with access to various applications such as Word, Excel, PowerPoint, and Outlook. The data stored in these applications includes emails, documents, contacts, calendars, and other important information. While Microsoft provides a robust security system to protect this data, it is still susceptible to data loss due to various factors such as accidental deletion, cyber-attacks, and malicious insider threats.

Accidental Deletion:

Employees may accidentally delete important emails, documents, or contacts, resulting in data loss. While Office 365 has a recycle bin that retains deleted items, it only keeps them for a limited time. Once the items are purged from the recycle bin, they cannot be retrieved, leading to permanent data loss.


Office 365 is a popular target for cybercriminals due to the sheer volume of data stored in it. Cyber-attacks such as phishing, ransomware, and malware can result in data loss, corruption, or theft.

Malicious Insider Threats:

Internal employees with malicious intent can also cause data loss or theft. They may intentionally delete or corrupt data, steal confidential information or leak sensitive data.

Key benefits of backing up Office 365:

  1. Data Recovery:

The primary benefit of backing up Office 365 is that it ensures that your data is recoverable in case of accidental deletion, cyber-attacks, or insider threats. A backup solution provides multiple recovery options, enabling you to restore your data to a specific point in time, thereby minimizing data loss.

  1. Compliance:

Many organizations are bound by legal and regulatory requirements to maintain data backups. A backup solution ensures that your organization complies with these requirements and avoids penalties for non-compliance.

  1. Cost-Effective:

Data loss can be expensive for businesses, with estimates suggesting that it can cost up to $3.9 million per incident. Backing up your data is a cost-effective way to protect your business against data loss and minimize the associated costs.

  1. Peace of Mind:

Backing up your data provides peace of mind, knowing that your data is secure and recoverable in case of any unforeseen events. This allows you to focus on your business operations without worrying about the loss of critical data.

In conclusion, backing up Office 365 is critical to ensuring the security and recoverability of your data. A backup solution provides multiple benefits, including data recovery, compliance, cost-effectiveness, and peace of mind. By implementing a robust backup solution, businesses can safeguard their critical data and avoid the potential costs and reputational damage associated with data loss.

Get started today with a Free Trial of Office365 or Google Workplace backup

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